FAQs

Q: What is the simpack?

A: A simpack is a prepaid mobile sim card. The pack contains your sim card, activation instructions and starter credit.

Q: What is a fonepack?

A: Everything you need to stay mobile in the USA, including a USA mobile phone, USA charger, instruction manual, sim card and starter credit.

Q: What is an Internet Stick?

A: An internet stick is a USB device that enables you to connect to the mobile web from anywhere on the mobile service provider's coverage network, on any PC or Mac. It gives you access to the mobile internet.

Q: I have a mobile phone, will my phone work with a simpack?

A: Visit our phone-compatibility section to see if your phone will function with a US sim card, or email the make and model of your phone to info@fonepool.com and we will assist you.

Q: How do I know if there is coverage in my destination?

A: The GSM service coverage is widespread, but no mobile network covers everywhere. Please make sure that your destination is covered before ordering. Click here to see the USA coverage map.

Q: Can I send and receive international text messages?

A: Yes, you can send and receive international text messages.

Q: Will the sim work in other countries?

A: This will depend on your service provider, some service provider enable international roaming on their prepaid sim cards. Review service information for more details.

Q: How do I get a pack?

A: Place your order on our website. We will email your order confirmation when your order has been submitted. Your pack will be delivered directly to you.

Q: How do I recharge my credit?

A: You can TopUp your mobile 24/7 online, by phone and by text message using Fonepool TopUp, or in your local area through retail stores. Email info@fonepool.com to find a topup retailer in your area.

Q: What if my phone is networked locked?

A: Visit our phone-compatibility section to see if your phone will function with a new sim card, or email the make and model of your phone to info@fonepool.com and we will assist you.

Q: What do I do to change back when I get home?

A: Simple, you just put your old sim back in your phone.

Q: What are the call and text message charges?

A: Visit our Call Costs page to see a complete list of associated charges.

Q: How do I check my credit balance?

A: Follow instructions included with your sim card, or call your service provider's Customer Care

Q: How do I set up my voicemail?

A: Follow instructions included with your sim card, or call your service provider's Customer Care

Q: How do I send an international text message?

A: Use the mobile international prefix ("+"), followed by the country code you are dialing, then the mobile number you wish to text, dropping initial zero, if present.